Privacy policy

1. Introduction

Pavillion Safaris (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information from you when you interact with us, including but not limited to:

• Personal identification information, such as your name, email address, postal address, and phone number.
• Payment information, including credit card details, to process bookings and payments.
• Travel preferences, special requests, and dietary restrictions.
• Demographic information, such as age, gender, and nationality.
• Information you provide when contacting us or participating in surveys, contests, or promotions.
• Usage data, such as IP address, browser type, and device information, collected automatically when you use our website.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and personalize our services to you.
• To process your bookings, payments, and reservations.
• To communicate with you about your bookings, inquiries, and updates.
• To send you marketing communications and promotional offers (you can opt out at any time).
• To conduct research and analysis to improve our services and offerings.
• To comply with legal obligations and respond to legal requests or investigations.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may disclose your information to third-party service providers who assist us in operating our business, such as payment processors, IT providers, and marketing agencies.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to another entity.
• Legal Compliance: We may share your information if required by law or in response to legal requests or investigations.
• With Your Consent: We may share your information with your consent or as otherwise disclosed at the time of collection.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Choices

You have the right to access, update, or delete your personal information. You may also opt out of receiving marketing communications from us by following the instructions in the communication or contacting us directly.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information from our systems.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the “Effective Date” at the top will indicate when the changes take effect. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@pavillionsafaris.com.

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.